Shipping policy

Last updated: 24 October 2026

Where we deliver

We deliver Australia-wide and to selected countries, including New Zealand, the United States, Canada, the United Kingdom, much of Europe, Japan, Singapore and Hong Kong. Checkout confirms whether we can deliver to your address.

Shipping rates

Service	Cost (AUD)
Standard, Australia	$11, or free on orders of $100 or more
Express, Australia	$15
International	$20

International orders may attract import duties, taxes or customs fees charged by the destination country. These aren't included in our prices and are paid by the recipient.

When your order ships

Orders usually leave within 3–7 business days. Many of our pieces ship directly from the makers and suppliers we work with, so an order with several items may arrive in separate parcels on different days. You only pay shipping once, however many parcels it takes.

We email a tracking link for each parcel as it ships.

Delivery times

Once shipped, delivery time depends on the carrier and your location, and your tracking link shows the current estimate. Regional and remote areas take longer than capital cities. If your order hasn't arrived by the estimated date, email us and we'll chase it.

Damaged or lost in transit

If a parcel arrives damaged, photograph the box and the item before unpacking further, and email us with your order number. If a parcel is lost in transit, we'll send a replacement or refund it. See our refund policy for details.

Your delivery address

Please check your address at checkout and email us straight away if something's wrong. Once an order has shipped we can't always redirect it, and a redelivery charge may apply if a parcel is returned to sender because of an incorrect address.

Cancelling an order

Email us as soon as possible. If your order hasn't shipped, we'll cancel it and refund you in full.

Questions

Email info@nookery.com.au with your order number.